At Taxpayer Advocate Group, we value our relationship with you and place the highest importance on respecting and protecting your privacy. We want you to feel comfortable and confident when using our services and with entrusting your personal, company and financial information to us.
Protecting Your Personal Information
We work to protect your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. Our internal software database is a certified licensee of the TRUSTe Privacy Seal.
Information We Collect
Personal information is information that we collect in the normal course of business including:
- requests you made for our property tax refund recovery service
- property tax appeals
- information that we obtain from public records personal or business identity,
- contact information such as name, phone number(s), email address, property mailing address and PIN number
- non-public information regarding your financial affairs including personal or business tax returns
- any other information delivered to us or obtained by us in the normal course of business, which is not publicly available.
- We use common internet technologies, such as cookies and Web beacons to manage our Web sites and services, advertising and e-mail programs.
If you submit personal contact information to Taxpayer Advocate Group and/or our affiliates, whether by letter, fax, phone message, or through our websites TagRefunds.com & XpressTaxAppeals.com, we reserve the right to use such information to:
- inform you concerning your property taxes throughout the calendar year
- operate, maintain, and improve the features and functionality of our internal database
- communicate with you in the process of providing our refund recovery or appeal services to you.
Taxpayer Advocate Group may share your personally identifiable information, including information that you provide on our websites, with third parties as described below:
- Affiliated Entities
We may share any information, including personally identifiable information that you provide on the Site, with our subsidiaries and affiliates worldwide, for the purposes of improving or our services provided to you.
- Strategic Partners
From time to time we may enter into a special relationship with another company that is not owned by or affiliated with Taxpayer Advocate Group to provide additional features on this Site. These special relationships may include business partners, sponsors and co-branded sites (referred to here as “branded pages”). Any information, including personally identifiable information that you provide on one of these co-branded pages, may be shared with these third party partners. By participating in activities or providing your information on these co-branded pages, you also consent to our providing your personally identifiable information to those third parties. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies.
- Service Providers
We may use third party service providers to help us operate our business and this Site or administer activities on our behalf, such as sending emails, signing applications, and processing necessary paperwork for our appeal and refund recovery services. We may share your information with these third parties for those limited purposes.
- Ad Networks
We may have relationships with third party service providers known as Ad Networks to serve ads on our behalf across the internet. Using Cookies and Pixel Tags (also known as Web Beacons), Ad Networks collect anonymous information about your visits to our web site and other web sites in order to deliver advertisements that may be of particular interest to you. This process does not involve the collection of any personally identifiable information. The Ad Networks do not know your name, phone number, address, email address or any personally identifiable information. We do not share any personally identifiable information about you with these advertising networks.
How to Contact Us:
Questions regarding our Privacy Statement or information practices should be directed to:
Or write to us at:
Taxpayer Advocate Group
134 N LaSalle St Suite 1950
Chicago, IL 60602
Phone: 888.959.4TAG (4824)
Effective Date: June 15, 2016